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A-List Offers Patient and Caregiver Insights into Dementia   

Ian Kremer & Meryl Comer - 7/16/2018 - 3

Data from the A-List, an online community of people & caregivers living with dementia, is being used to shape many aspects of care including drug development.

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Doctor's notes, stethoscope, and pen

Look to Your Customers to Tell The Care Experience Story

Steve Jackson - 7/13/2018 - 3

A positive care experience from the patient’s perspective requires more than achieving the desired outcome, today’s healthcare consumer also expects ease.

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YOung female doctor interviewing female patient 1500 x 1001

Actors and the Art of Better Patient Communication

Eric Barna, MD - 5/2/2018 - 1

Standardized patient encounters (using actors as simulated patients) are helping doctors learn how to improve their communication skills. Mt. Sinai’s Morchand Center for Clinical Competence has adapted an SP methodology for hospitalists to train more than 1,845 residents in various specialties across New York City.

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Doctor & elderly patient with cane 849 x 565 px

Healthcare Consumerism: What Does It Really Look Like?

Steve Jackson - 4/26/2018 - 1

Today’s healthcare consumers have more skin in the game as well as more opportunities to research their options, evaluate their providers & decide where they want to receive care. They don’t expect customer service alone, they demand a personalized, transparent, & unrivaled experience.

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Female doctor smiling with male doctor in background (2048 x 1365)

How Doctors Can Create a Sustainable Culture of Health

Joe Bellistri - 11/30/2017 - 2

In order to help patients implement consistently healthy strategies, doctors must increase the number of touchpoints with them outside of office visits.

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Group of medical workers portrait in hospital

Prevent Losing Your Patients by Focusing on These 4 Areas

Nick Hernandez, MBA, FACHE - 6/9/2017 - 1

Here are four areas practices should be attentive of in order to prevent losing current patients.

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Nurses pulling heavy gurney 1200 x 800

Nursing is One of America’s Most Dangerous Jobs

Jennifer Landis - 2/25/2017 - 15

A recent report called nursing one of the most dangerous jobs in America. Here are some of the reasons why and tips on what you can do to make their lives better.

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