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Today’s healthcare consumers have more skin in the game as well as more opportunities to research their options, evaluate their providers & decide where they want to receive care. They don’t expect customer service alone, they demand a personalized, transparent, & unrivaled experience.
In order to help patients implement consistently healthy strategies, doctors must increase the number of touchpoints with them outside of office visits.
Here are four areas practices should be attentive of in order to prevent losing current patients.
A recent report called nursing one of the most dangerous jobs in America. Here are some of the reasons why and tips on what you can do to make their lives better.
Abhinav Shashank shares with us his idea of an ideal healthcare system.
Dr. Eric Schneider and colleagues are proposing the many ways in which a digital health advisor (DHA) might be helpful.
Effective doctor-patient communication recognizes the doctor's need to know and the patient's need to be understood.
Today’s consumer has an amazing array of options. Whether paying bills, making travel arrangements, accessing entertainment, or seeking health information people want, nay demand, a great user experience. Fail to deliver, and they’ll find an alternative.
As far as I can tell, this guy could compete for the prize of "Most Obnoxious Doctor" from the Society for Participatory Medicine - if only they had such a prize
Something critical was missing from a panel on mHealth at the 2012 mHealth Summit: patients! They must be engaged in the design of apps from the earliest stages.
by Margaret (Maggi) Cary I’m designing a client-specific physician leadership development workshop for creating high performance care teams and so I’m revisiting leadership literature. I...
Good discharge instructions may mean the difference between a good outcome and one that is not so good, but how often do patients get them in busy ERs?
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