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How to Improve Patient Retention in Virtual Care

Patient retention is a challenge in all of healthcare but is particularly difficult in virtual care. Here are 6 key factors that can make a difference.
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Patient Centricity: Better Solutions For (and With) Patients

Patient centricity is the act of designing a service|solution around patients. More & more companies are doing this, but there is still a long way to go.
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Are Social Determinants of Health a Key to Health Care Value?

Payers are already rolling out initiatives to address Social Determinants of Health (SDoH). Some are also incorporating SDoH into value-based payments models.
Opioids: pulse ox on patient finger

Opioids Can Kill People in the Hospital Too

Continuous monitoring can help improve patient safety when opioids are given in the hospital but it is important not to contribute to the staff's alarm fatigue.
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A-List Offers Patient and Caregiver Insights into Dementia   

Data from the A-List, an online community of people & caregivers living with dementia, is being used to shape many aspects of care including drug development.
Doctor's notes, stethoscope, and pen

Look to Your Customers to Tell The Care Experience Story

A positive care experience from the patient’s perspective requires more than achieving the desired outcome, today’s healthcare consumer also expects ease.
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Actors and the Art of Better Patient Communication

Standardized patient encounters (using actors as simulated patients) are helping doctors learn how to improve their communication skills. Mt. Sinai's Morchand Center for Clinical Competence has adapted an SP methodology for hospitalists to train more than 1,845 residents in various specialties across New York City.
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Healthcare Consumerism: What Does It Really Look Like?

Today’s healthcare consumers have more skin in the game as well as more opportunities to research their options, evaluate their providers & decide where they want to receive care. They don’t expect customer service alone, they demand a personalized, transparent, & unrivaled experience.
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How Doctors Can Create a Sustainable Culture of Health

In order to help patients implement consistently healthy strategies, doctors must increase the number of touchpoints with them outside of office visits.
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Prevent Losing Your Patients by Focusing on These 4 Areas

Here are four areas practices should be attentive of in order to prevent losing current patients.
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Nursing is One of America’s Most Dangerous Jobs

A recent report called nursing one of the most dangerous jobs in America. Here are some of the reasons why and tips on what you can do to make their lives better.

My Vision of Ideal Healthcare System

Abhinav Shashank shares with us his idea of an ideal healthcare system.