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CVS Health/Aetna Responds to the Maternal Health Crisis During COVID

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While not a solution to the maternal health crisis, good communication can help expectant patients feel safe getting care during COVID-19.
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A Fatal Medical Error: Lack of Care or Lack of Caring?

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A family doctor relates the sad story of a fatal medical error that killed her friend Bob and ended up influencing her work for years to come.
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A Spoonful of Empathy Helps the Medicine Go Down

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A recent study confirmed that doctors who use positive language reduce patient pain by a similar amount to drugs. Other trials show that positive messages have numerous benefits, ranging from helping Parkinson's patients move their hands faster to reducing how much pain medication patients use.
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How to Achieve Better Care For Irritable Bowel Syndrome

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Listen to your patients with IBS, not just their symptoms, but for what they want and how their symptoms are affecting their day-to-day lives. They are living the one case they really know about.
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9 Tips for Dealing with Difficult Patients

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Dealing with difficult patients is never an easy task, but here are some tips that professionals can use to prevent a situation from escalating further.
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Why Digital Healthcare Can Never Replace Doctors

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Digital healthcare won't replace the doctor-patient relationship because caring hands and listening ears can be medicine in and of themselves.

A Communication Failure Between Pharmacists and Doctors

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Doctors and pharmacists are still using phones and faxes to communicate. Here is one pharmacist's vision of how to bring the conversation into the 21st century.
optimism health patient giving thumbs up

The Most Important Factors When Choosing a Primary Care Provider

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If communication fosters a strong relationship and yields results that satisfy patients, it shouldn't matter if the provider is male, female, doctor or nurse.