Calvin Togashi, Principal Consultant at Assigncorp
Calvin Togashi, Principal Consultant at Assigncorp

Prompt Outreach will offer clinicians a simple way to outreach to patients via a variety of means (emails, SMS texts, telephony, web services and PDF letters)

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Calvin Togashi, PharmD, Principal Consultant at Assigncorp treated us to a really fun start-up pitch at the July 2014 Health 2.0 Silicon Valley. The product he was pitching is called Prompt Outreach. It is a joint effort of Assigncorp, a healthcare information technology company that is developing the software and NEC Corporation, that is providing a sophisticated platform that utilizes the readily accessible, highly scalable IERS database to host the software.

 

Why We Need Prompt Outreach

Calvin said the problem Prompt Outreach is solving is poor communication between clinicians and patients in between office visits. In fact, he says, there are 1.2 billion office visits in the US each year, but only 11 million patients who receive reminders or alerts from their doctors. He goes on to say that some of the clinicians he has talked to are still using office staff, including nurses, to make phone calls one-by-one to remind patients of upcoming appointments—definitely not the best way to use a relatively expensive resource.

Prompt Outreach will offer (they are still in beta) clinicians a simple way to outreach to patients via a variety of means (emails, SMS texts, telephony, web services and PDF letters). And, Calvin says it is as simple as uploading an Excel spreadsheet with the needed messaging into the “Prompt Outreach” cloud. According to Calvin, they are currently doing performance testing and the platform has had hundreds of thousands of messages traverse through the system. Examples of the types of messaging they have developed include:

  • Reminders for office visits, medication refills, vaccinations
  • Notification that lab results are ready
  • Alerts for Class 1 drug recalls or environmental alerts (e.g., smog, fires)
  • Complex case management follow-up
  • Patient satisfaction surveys

 

Customizable and Easy-to-Use

The platform can be customized to address the needs of each physicians office and messaging can be created that is practice and/or patient specific. Messages can be scheduled to go out at times that are relevant to clinical needs (e.g. flu shot reminders, prevention messages by season, and so forth). Because it is so easy, clinicians can communicate directly with their patients – early and often. If this all works as advertised, it is going to be very cool.

The platform will launch in September. Right now the company is seeking pilot sites to be sure the product fits the workflow of individual physician offices. They also want beta test sites and a few early adopter sites. And, of course, they are looking for funding to put more features on the site and to do advance marketing. For further information, e-mail info@promptoutreach.com.

I really look forward to watching this company as they roll out the product and learn from their customers and users (that’s us…the patients!).

Watch the Video:

You can see Calvin in action explaining Prompt Outreach at the July Health 2.0 Silicon Valley meetup – an event not to be missed if you are in the SF Bay Area and love health tech. If you aren’t local, well our videos are the next best thing!

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