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Susan Shepard, MSN, MA, RN, CPHRM

Susan Shepard, MSN, MA, RN, CPHRM
Susan Shepard is the Senior Director of Patient Safety and Risk Management Education at The Doctors Company. She earned her Master’s Degree in Nursing Administration from Medical Colleges of Virginia–Virginia Commonwealth University. She also received a Master of Arts in Management from Webster University and a Bachelor of Science in Nursing from St. Louis University. She holds the rank of Colonel (retired) in the U.S. Air Force, Nurse Corps. Ms. Shepard spent seven years as a nurse and administrator surveyor for The Joint Commission (TJC) and was a highly acclaimed speaker for Shared Visions New Pathways, Ambulatory Care, and the AHA Continuous Readiness Program in Tennessee, Alabama, Mississippi, and Arkansas. She is also a Certified Professional in Healthcare Risk Management (CPHRM). Ms. Shepard has over 30 years of leadership experience in acute care hospitals, ambulatory care systems, health maintenance organizations, and in conducting comprehensive health care evaluations. She has expertise in change leadership, utilization management, complex organizations, managed care and wellness, staff development, strategic vision development and implementation, and multidisciplinary collaboration.
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How to Mitigate the Risks of Remote Patient Monitoring

Despite many advantages, real-time remote patient monitoring has liability risks that must be addressed.to ensure safe & effective use of remote devices.
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How to Provide Culturally Competent Care

Things physicians can do to acquire and maintain skills in order to provide culturally responsive and appropriate care to the increasingly diverse population of patients in the United States.