Susan Shepard is the Senior Director of Patient Safety and Risk Management Education at The Doctors Company. She earned her Master’s Degree in Nursing Administration from Medical Colleges of Virginia–Virginia Commonwealth University. She also received a Master of Arts in Management from Webster University and a Bachelor of Science in Nursing from St. Louis University. She holds the rank of Colonel (retired) in the U.S. Air Force, Nurse Corps. Ms. Shepard spent seven years as a nurse and administrator surveyor for The Joint Commission (TJC) and was a highly acclaimed speaker for Shared Visions New Pathways, Ambulatory Care, and the AHA Continuous Readiness Program in Tennessee, Alabama, Mississippi, and Arkansas. She is also a Certified Professional in Healthcare Risk Management (CPHRM). Ms. Shepard has over 30 years of leadership experience in acute care hospitals, ambulatory care systems, health maintenance organizations, and in conducting comprehensive health care evaluations. She has expertise in change leadership, utilization management, complex organizations, managed care and wellness, staff development, strategic vision development and implementation, and multidisciplinary collaboration.