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Placing the burden on doctors to restore their own work-life balance overlooks burnout’s structural causes over which physicians have little control.
A positive care experience from the patient’s perspective requires more than achieving the desired outcome, today’s healthcare consumer also expects ease.
Today’s healthcare consumers have more skin in the game as well as more opportunities to research their options, evaluate their providers & decide where they want to receive care. They don’t expect customer service alone, they demand a personalized, transparent, & unrivaled experience.