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Steve Jackson

Steve Jackson
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Steve Jackson serves as President of NRC Health. He joined NRC in September 2014, bringing nearly 20 years of experience advising health systems in a variety of terrains including, patient experience, physician engagement, and patient access. As President, Steve oversees company strategy and NRC’s portfolio of solutions that bring human understanding to healthcare. Today, NRC enables more than 75% of the Top 200 U.S. health systems to better understand the people they care for and design experiences that inspire loyalty. Prior to joining NRC, he held roles of increasing responsibility at Vocera Communications, The Advisory Board Company, Neoforma, and Stockamp & Associates. Steve graduated with honors from the University of California, Davis. Outside of the office, he serves as his family’s chief transportation officer, short order cook, and food and wine critic.
Burn out doctor

The Burnout Burden: Why Doctors Need Help From Leadership

Placing the burden on doctors to restore their own work-life balance overlooks burnout’s structural causes over which physicians have little control.
Doctor's notes, stethoscope, and pen

Look to Your Customers to Tell The Care Experience Story

A positive care experience from the patient’s perspective requires more than achieving the desired outcome, today’s healthcare consumer also expects ease.
Doctor & elderly patient with cane 849 x 565 px

Healthcare Consumerism: What Does It Really Look Like?

Today’s healthcare consumers have more skin in the game as well as more opportunities to research their options, evaluate their providers & decide where they want to receive care. They don’t expect customer service alone, they demand a personalized, transparent, & unrivaled experience.