Robin Diamond, MSN, JD, RN, (L), Senior Vice President, Department of Patient Safety and Risk Management at The Doctors Company, has over 37 years of experience in healthcare administration, including nursing, quality, medical-legal consulting, and risk management. She frequently speaks at national conferences on risk management and patient safety and is the author of nursing textbook chapters, along with other publications on the topics of nursing leadership, risk management, and patient safety. In 2010, she served as an examiner for the Baldrige Performance Excellence Program. For the past 16 years, she has worked in the medical malpractice insurance industry and now leads strategic planning and operations at The Doctors Company for the Department of Patient Safety and Risk Management. Julie Brightwell, BSN, JD, RN, CPHRM (R), Director, Healthcare System Patient Safety and Risk Management at The Doctors Company, has more than 16 years of experience in the medical professional liability insurance industry with risk management and patient safety consulting for healthcare facilities and physician practices. Prior to joining The Doctors Company, her experience includes surgical intensive care nursing, nurse anesthesia, and the practice of healthcare law. She served 9 years as a faculty member of The Doctors Company Risk Management Certification Program, a six-month distance learning program for healthcare risk managers. She has earned the Certified Professional in Healthcare Risk Management (CPHRM) designation and is a certified Master Trainer for TeamSTEPPS®. Her focus is on developing patient safety programs for healthcare facilities and systems, risk managers, physicians, nurses, and allied health professionals.