Sharing Healthcare Stories of Winning Patient-Provider Partnerships

Tracy Granzyk MS, Managing Editor, Educate the Young
Tracy Granzyk MS, Managing Editor, Educate the Young

By Tracy Granzyk MS

First Posted at Educate the Young on 10/28/2013

Tracy Granzyk MS, Managing Editor, Educate the Young
Tracy Granzyk MS, Managing Editor, Educate the Young

So many of the healthcare stories shared in the mainstream are those that focus on patient harm, or egregious behavior by providers. It can make us forget that while these occurrences are still far too frequent, they are not the norm. For every patient harmed, there are roughly three success stories rarely shared. Stories of care teams, often operating in systems yet to be designed for optimal success, who manage to use the wonderful technology, knowledge and compassion at their disposal to send a patient home safely. While every patient story is of great value, so are the stories of those care providers whose voices are less frequently heard. When patients and providers work together throughout the course of a healthcare encounter real magic occurs. Human connection has power to heal, and will always complement any prescription or treatment. And it costs absolutely nothing…

Here is one of those success stories, recently shared by a colleague. Melissa, a patient in the Vidant Health system, was found to have an aortic dissection immediately after giving birth to her son. She takes viewers on her triumphant and tear-jerking healthcare journey, and shares what made her experience with Vidant so positive, and successful despite the odds. Following are a few of those highlights for those who don’t have time to view the entire video:

  1. Melissa felt she was listened to by the care team
  2. She needed someone to be human and care, and that is exactly what her healthcare team did
  3. Someone cared enough to push harder within the system when her survival depended on it

Here is Melissa’s story, in her own words. There is a wonderful tribute to the healthcare team that was part of her “family” during this challenging time in her life.  If you have time, it’s a wonderful story to hear and to share.

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Tracy Granzyk MS is Managing Editor for Educate the Young, and a freelance writer and social media consultant who specializes in healthcare, wellness and sport. She spent 15 years in sales, marketing and global strategy in the biotech industry, and joined Dr. Mayer in 2008 as a writer on the award-winning Transparent Health film series where a passion for patient safety took hold. With a graduate degree in sport psychology and an undergraduate degree in non-fiction writing, Tracy is well-positioned to take complex science and healthcare information and share it in a narrative form that resonates with audiences coming from all sides of healthcare. Her insatiable quest for acquiring and sharing knowledge in innovative ways via social and digital media has led to a greater understanding of where technology can take healthcare. As such, her research has most recently been focused in education technology, serious games/simulation, and storytelling.


  1. No question sharing stories from both sides of the treatment equation is a meaningful experience. What does that look like in an interactive setting? A first time ever collaboration between healthcare professionals and patients dedicated to Type 1 diabetes is making the power of patient stories the central method to inform and change practice. The T1 Think Tank will reinforce some of your observations while enlightening others given the immersive nature of the project.